TERMS AND CONDITIONS

Last updated: 04/10/2019

We are CO2 Bike and this is our Terms and Conditions (“Terms”), which are a legally binding agreement between you and CO2 Bike. CO2 Bike is a brand owned by I.T.S. SA and is referred to when using “CO2 Bike”, “we”, “us” or “our” in those Terms. You are the client and are referred to when using “you”, “your” or “Client” in those Terms. The items available for sale on our website are referred to as the “Products”.

By browsing our website, using our services or buying our products (“Services”), you are indicating that you have read, understood, agreed and consented to be bound by our Terms and our Privacy Policy. The Terms establish your rights and obligations regarding your use of our Services. If you do not agree with the Terms and/or our Privacy Policy, then you should not use CO2 Bike’s Services.

If you have any question about our Terms and Conditions, please contact us at info@co2-bike.com. If you need any support regarding our Terms, please contact us at support@co2-bike.com.

 

Company identity

Innovative Trading Services SA

BE0429152546

26 rue Zeecrabbe

1180 Bruxelles

Belgium

Orders

The Client must order from CO2 Bike as follows: a) Add a product to their cart b) Proceeding to checkout c) Fill in personal and shipping information d) Select the payment method e) Agree with the Terms by checking the tickbox f) Place the order by clicking on the “Place Order” button g) Proceed to payment.

The sales contract is realised when the Client proceeds to payment on our website. After the payment has been made, the Client will receive an email confirming the order has been received. The Client will receive another email when their order is shipped. If the Client orders a product that is unavailable, they will be contacted as soon as possible. The Client will then have the possibility to cancel their order and get a refund/voucher, or modify it.

The Client has to verify the correctness of the personal and shipping information entered on the Checkout page. CO2 Bike cannot be held responsible for any consequences resulting from erroneous personal or shipping information.

The transfer of ownership from CO2 Bike to the Client will be effective following their full payment. The transfer of risks from CO2 Bike to the Client will be effective when the Client accepts the package and receives the product(s).

Legal

All contracts between CO2 Bike and its Clients are governed by Belgian law. Any litigation regarding the existence, the execution and/or the interpretation of the Terms, our Privacy Policy and the realised contracts between CO2 Bike and its Clients are subjected to the authority of Brussels’ courts.

If any or more of the articles in our Terms or in our Privacy Policy should be held invalid by a competent court, all other provisions hereof shall remain in full force and effect.

Any Client wanting to use our Services must be at least 18 years of age.

Our products are designed for personal use on private property. In any case of public usage, the Client should research, know and comply with the governing laws concerning e-vehicles in their home country. CO2 Bike shall not be held responsible for any unlawful usage of its products.

Guarantee policy

Our products are covered by a two-year guarantee against faulty goods. It becomes effective from the day the product is received by the Client. In order to make a claim under the two-year guarantee, the relevant product has to show a manufacturing defect. We commit to repair any product with a proven manufacturing fault, at our costs. If the product is not repairable, it will be replaced.

We also provide a three-year commercial warranty for the frame and the front fork of our two-wheeled products.

A product will be covered by none of the guarantees in the following cases (non-exhaustive list):

  • Damage caused by natural disasters (rain, lightning, etc.)
  • Failing to follow the product manual instructions regarding the use, maintenance and safety of the product
  • Disassembling, modifying or altering the product in any way
  • Damage caused by carrying, riding, using the product or any usual interaction with the product
  • Wearing parts (e.g. plastic parts, tires, pedals, etc.) are not covered
  • Damage caused by abnormal usage or by any different usage than the ones the product is designed for

Notification of changes

These Terms can be modified anytime at the discretion of CO2 Bike. The “last updated” date will be displayed at the top of the Terms page. The applicable Terms are the one displayed on this webpage and prevail over any other version of the Terms or any opposing document.

The Contents of the website are provided for informational purposes only. CO2 Bike shall not be held liable for the accuracy, timeliness, usefulness, availability or completeness of the website’s Contents and shall not be held responsible for any omission or error in the Contents. The Contents may change in format or substance at any time. We reserve the right to interrupt or terminate access to any of the Contents or the website itself at any time without notice.

In no event shall CO2 Bike, or its future parent or affiliated companies, be held responsible for any form of direct, indirect, punitive, incidental, consequential, special or exemplary damages or any kind of loss nor any property damage, personal injury, computer/device/technology failure or malfunction resulting from the Client’s use of our Services or Products. CO2 Bike shall not compensate any form of injury, loss, or damage or any negative consequence resulting from the Client’s use of our Services/Products and access to our Contents.

We may collect some personal and behavioural information related to your use of our Services. To learn more about how CO2 Bike collects and processes information, please refer to our Privacy Policy.

All material subject to intellectual rights accessible on our website (“Contents”) are owned by CO2 Bike or other providers of such material. This includes (but is not limited to) trade names, information, designs, logos, images, videos, audio, software and text.

The Contents are protected by the international laws governing intellectual property rights. You may only access the Contents for non-commercial, personal use. You may not copy, distribute, reproduce, modify or commercially exploit the Contents in all or any part.

Prices

Prices are quoted in Euros (€) and are V.A.T. inclusive. Any change in effective V.A.T. rates will affect all the Products’ prices. The prices do not include the additional shipping costs, which are computed before the order confirmation.

Products have to be paid full price following the confirmation for the order to be processed. We do not accept deposits, delayed or periodic payments.

Any additional tax or fee (e.g. tariff) that may arise and is not discussed in this section is at the expense of the Client.

Prices are liable to change at any time, without affecting already confirmed orders.

Payment methods

Payments may be made by credit card (Mastercard, Visa), debit card (Maestro, Bancontact) or Paypal. Any payment method might be added or removed at the discretion of CO2 Bike.

Payment security by card is ensured by our payment processor which is PCI DSS (Payment Card Industry Data Security Standard) certified. Additional security is also provided by using the 3-D Secure protocol for online transactions. Payment by Paypal requires an account in order to be used, and provides data encryption together with buyer and fraud protection.

Any refund will be paid through the same channel the Client used to pay in the first place. If this is not possible, the refund will be done via direct deposit on the Client’s bank account.

Right of withdrawal

The Client has the right to withdraw from a sales contract within fourteen calendar days, without having to provide a reason or pay additional fees. The right becomes effective from the day after the Client receives the package (if multiple packages are involved, the right becomes effective after all the packages have been received by the Client).

The Client must inform CO2 Bike that they want to withdraw by sending a registered mail to our offices and an email to support@co2-bike.com, clearly requesting a cancellation of the sale. A withdrawal form can also be attached to the email, and is available at the following link. Cancelling a sales contract does not generate additional costs, but sending back the product(s) to CO2 Bike is at the expense of the Client.

In the event of a withdrawal, CO2 Bike’s refund is limited to the payments made by the Client to perform the sales contract. No additional cost or fee will be charged to CO2 Bike. The refund will be processed once we receive the product(s) at our offices.

The products have to be sent back in their original packaging with all their accessories and in their original condition. We reserve the right to consider the Client as accountable for any damage or missing parts of the product due to a usage for any other purpose than assess the nature, the characteristics and the proper functioning of the said product. The resulting depreciation can be deducted from the withdrawal refund.

Shipping methods

Shipping is carried out by our provider. The orders are usually processed and sent within two business days. All shipping costs are free of charge for the Client. This does not concern cases of refund/return.

Shipping destinations are currently restricted to the list given in the next section (“Shipping zones”). The package(s) are sent to the shipping address given by the Client during the order process.

Shipping zones

CountryBusiness days (approx.)*Price
Belgium
Luxembourg
Netherlands
1Free
Austria
Denmark
France**
Germany
Italy
Spain***
United Kingdom
2-4Free

* Please note that the shipping delivery timeframes are provided for information purposes only and may differ according to customs delays and local delivery zones.

** We do not ship to Corsica.

*** We do not ship to Andorra, the Balearic Islands, The Canary Islands, Ceuta, Gibraltar and Melilla.

Package irregularities

Any issue with a package (e.g. external damage) must be directly reported to the delivery driver before signing and receiving the ordered products. The Client has to verify the number of packages and their condition together with the delivery driver. If the Client has a doubt about the package’s condition, he/she can refuse the package and must notify CO2 Bike about the inherent issue with it within one business day following the cancelled delivery.

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