Last updated: 09/09/2019
Personal data refers to data that is directly or indirectly related to a specific individual. Behavioural data refers to clustered, non-individual data that informs about how the users act on our website.
Personal and behavioural data can be collected when using our website, buying our products, be a receiver of our services and sometimes through other sources.
Personal data of various types can be collected by CO2 Bike in the event of different situations.
|Situation||Collected data||Source and use|
|Order||This information is provided by you when placing an order.
We use it to perform our sales contract with you and deliver your purchases.
|Customer account||This information is provided by you when creating a customer account.
Creating an account is not mandatory and the data will be stored in order to manage the account properly, as long as it exists.
|Newsletter||This information is provided by you when subscribing to our newsletter.
This information will be used to send marketing materials.
|Information request||This information is provided by you when requesting information on our Contact page.
This will be used to process your information request.
|Support request||This information is provided by you when requesting support on our Contact page.
This will be used to process your support request.
The information you share with us is kept confidential and is stored securely. Our website is equipped with an encrypted connection. All given personal information is securely transferred through an SSL (Secure Sockets Layer) protocol.
As for personal payment information, we do not directly process it as we use a third party payment processor. The latter is PCI DSS (Payment Card Industry Data Security Standard) certified and provides even more security by using the 3-D Secure protocol for online transactions.
However, no internet storage or transfer procedure is a hundred percent secure which means we cannot claim to absolute security. We nevertheless use the most available, used, secure processes and technologies to keep your data safe.
CO2 Bike uses a 3rd party payment processor. Any financial information you provide on our website (e.g. credit card numbers) during the ordering process is not directly retained and stored by us. It is sent to our payment processor to handle your payment.
We also use 3rd party analytics provided by Google Analytics. It is used to collect behavioural information (e.g. number of daily visits) to help us understand our customers better. You can read more about how Google collects and processes data at the following address: https://policies.google.com/technologies/partner-sites. You can prevent Google from collecting your data by installing an opt-out browser add-on at the following address: https://tools.google.com/dlpage/gaoptout.
The information you provided through the order process will be shared with our shipping provider in order to properly send you the product(s) you ordered and to give you the ability to track your shipment.
Please note that by deleting or disabling cookies, you might encounter malfunctions or unexpected interruptions in some parts of our website.