PRIVACY POLICY

Last updated: 09/09/2019

We are CO2 Bike and this is our Privacy Policy, which establishes and explain how we collect, process and store personal and behavioural data. CO2 Bike is a brand owned by I.T.S. SA and is referred to when using “CO2 Bike”, “we”, “us” or “our” in this policy.

Personal data refers to data that is directly or indirectly related to a specific individual. Behavioural data refers to clustered, non-individual data that informs about how the users act on our website.

Personal and behavioural data can be collected when using our website, buying our products, be a receiver of our services and sometimes through other sources.

Our Privacy Policy will be reviewed regularly, and any updates will be made available on this page.

If you have any question about our privacy practices, please contact us at info@co2-bike.com. If you need any support regarding our Privacy Policy, please contact us at support@co2-bike.com. We are committed to answer your requests concerning your personal data, as well as using rightful data processes and storage.

Personal data of various types can be collected by CO2 Bike in the event of different situations.

SituationCollected dataSource and use
Order
  • Name

  • Email

  • Address

  • Phone
This information is provided by you when placing an order.

We use it to perform our sales contract with you and deliver your purchases.
Customer account
  • Name

  • Email

  • Address

  • Payment methods
This information is provided by you when creating a customer account.

Creating an account is not mandatory and the data will be stored in order to manage the account properly, as long as it exists.
Newsletter
  • Email
This information is provided by you when subscribing to our newsletter.

This information will be used to send marketing materials.
Information request
  • Name

  • Email
This information is provided by you when requesting information on our Contact page.

This will be used to process your information request.
Support request
  • Name

  • Email
This information is provided by you when requesting support on our Contact page.

This will be used to process your support request.

The information you share with us is kept confidential and is stored securely. Our website is equipped with an encrypted connection. All given personal information is securely transferred through an SSL (Secure Sockets Layer) protocol.

As for personal payment information, we do not directly process it as we use a third party payment processor. The latter is PCI DSS (Payment Card Industry Data Security Standard) certified and provides even more security by using the 3-D Secure protocol for online transactions.

However, no internet storage or transfer procedure is a hundred percent secure which means we cannot claim to absolute security. We nevertheless use the most available, used, secure processes and technologies to keep your data safe.

CO2 Bike uses a 3rd party payment processor. Any financial information you provide on our website (e.g. credit card numbers) during the ordering process is not directly retained and stored by us. It is sent to our payment processor to handle your payment.

We also use 3rd party analytics provided by Google Analytics. It is used to collect behavioural information (e.g. number of daily visits) to help us understand our customers better. You can read more about how Google collects and processes data at the following address: https://policies.google.com/technologies/partner-sites. You can prevent Google from collecting your data by installing an opt-out browser add-on at the following address: https://tools.google.com/dlpage/gaoptout.

The information you provided through the order process will be shared with our shipping provider in order to properly send you the product(s) you ordered and to give you the ability to track your shipment.

Our website uses cookies to ensure optimal customer experience. Cookies are small files sent from our website to your device containing browsing activity. It gives us non-personal information about your use of our website (through our features and third parties services).

Please note that by deleting or disabling cookies, you might encounter malfunctions or unexpected interruptions in some parts of our website.